Effective Date: December 8, 2025
Zap Zone Family Fun Centre (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when visiting our centre, using our services, or accessing our website.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name, email address, phone number, and mailing address
- Date of birth (if required for age verification or promotions)
- Payment information for ticket purchases or membership
b. Non-Personal Information
- Device type, browser type, and operating system
- Website usage data, including pages visited and time spent
c. Information from Children
We do not knowingly collect personal information from children under 13 without parental consent. Parents or guardians should contact us if they believe their child’s information has been collected.
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our services and guest experiences
- Process bookings, memberships, and payments
- Send updates, promotions, or special offers (only if you opt-in)
- Respond to inquiries, questions, or requests
- Ensure safety and security within our facilities
3. How We Share Your Information
We do not sell your personal information. We may share your information:
- With service providers who help us operate our business (e.g., payment processors, IT services)
- When required by law or to protect our rights, property, or safety
- In the event of a merger, acquisition, or sale of assets
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality and performance
- Analyze website traffic
- Personalize your online experience
You can disable cookies in your browser settings, but some features may not work properly.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
To exercise these rights, please contact us at the details below.
7. Retention of Information
We retain personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law.
8. Third-Party Links
Our website or services may include links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Zap Zone Family Fun Centre
Email: info@zapzone.ca
Phone: (519) 974-5768
Address: 1665 Lauzon Rd, Windsor, ON N8S 3N4